FAQs

To reserve your desired garment, use the calendar to select your preferred delivery date.

Don’t forget to select a delivery date 2 days prior to your event. If you are unsure about the availability of a specific garment, please don’t hesitate to contact us.

To ensure your garment arrives we require a signature on delivery, if you are not home we will take it to your local Post Office for collection. 

 Please click here to view Australia Posts delivery times based on your location.

Need a last-minute outfit? We are happy for our Sydney customers
to collect their outfit from Randwick, NSW. Please message us on our website or
DM on Instagram to check outfit availability arrange a time and date suitable.

Simply pop your garment in the pre-paid satchel provided and lodge it at your nearest Post Office by 12pm AEST on the return due date.

 When you return your item(s) via an Australia Post Outlet where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan.

If you return your item(s) via an Express Post Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.

Please be sure to return your garment on time to avoid potentially inconveniencing another customer. Late return will incur a $35 fee per day up to 100% of the retail value of the garnment.

 Please note If your return due date falls on a Sunday or public holiday, you may return by post the following business day by 12pm AEST.

If you have lost your return satechel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense.

Please make sure to forward on tracking details. Our return address is 193 Rainbow street, Randwick 2031 If you need assistance, please contact us.

Nope, that is the luxury of hiring with us, we do all the cleaning for you! Simply fold and place in the return satchel.

We understand that sometimes things don’t go to plan and offer a store credit for cancellations with 2 weeks notice from your booking date. 

If you need to cancel less than 2 weeks prior to your booking the hire fee is non-refundable and is not eligible for a credit note or refund.

Please contact us to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition.

Please note the security tag must be intact. If the security tag has been removed the dress will be deemed as worn and a credit note is not valid.

We offer garment insurance for only $10. This covers you for up to $150 accidental damage. Click here for more info Style Studio Insurance.

You can also see our Terms & Conditions here Terms & Conditions

We take great care to deliver wrinkle-free garments by steaming, pressing, and carefully folding them before sending them out in postal packaging. However, some fabrics are more susceptible to creases. If your garnment arrives with slight wrinkles, try using a low-heat steamer or hang it in a steamy bathroom to remove the creases. If you require additional assistance, please feel free to contact us.

Please do not Iron the garnment.

You can be assured that all of our dresses at Style Studio AU are 100% authentic, as we provide an unconditional guarantee for their authenticity.